INFO / TERMS

 

return policy 

no refunds. no exchanges. all sales are final.  once placed, order details can not be changed.

shipping 
shipping rates vary by weight, size and destination. international duties & taxes are not included and the recipient will be responsible for paying these charges. these charges are different depending on the country it is being shipped to and the price of the item you ordered.

please allow 3-5 business days for order processing and verification, and up to an additional 10-14 business days for delivery. we are not responsible for any lost, stolen, or damaged shipments. the buyer assumes all responsibilities of claims made with the shipping carrier. we do not refund shipping fees if the order is returned or refused due to address error or refusal by you, the customer.

contact us at info@snowspond.com for any questions!

 

conditions of use
if you visit snowspond.com you accept these conditions.

sales tax 
sales tax is charged to those orders shipped within the state of california.
sales tax is not charged to orders shipped to states outside of california.

privacy 
we respect our customers’ information. this private and confidential information will never be sold to any outside affiliations, individuals or third-party vendors. 

terms of use 
by visiting our website, you agree to the conditions & terms of use. these terms may be changed or updated so we encourage you to check this page regularly. we do not guarantee that information on our website is accurate, complete, or current. this includes pricing and availability of products. we reserve the right to correct any errors and to change information at any time without prior notice. 

copyright 
all content included on this website including text, graphics, logos, button icons, images, and software, is property of snow's pond and is protected by united states and international copyright laws. all content on this site is the exclusive property of snow's pond and may not be used for any other purposes without written consent. 

secure processing 
snow's pond uses SSL encryption technology via shopify, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. 

responsibility 
snow's pond sells products to adults who can purchase with a credit card. if you are under 18, you may use snow's pond only with the involvement of a parent or guardian. we reserve the right to refuse service, remove or edit content or cancel orders at anytime. if we have reason to suspect a risk of fraud associated with your order, we will contact you - please respond promptly - if you don’t, we’ll cancel the order.

purchase for personal use only 
you may purchase products only for personal use and not for resale. we reserve the right to refuse orders for any reason without explanation. 

thank you for shopping with snow's pond!